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Showing results for tags 'dealer'.
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Recently I noticed one of my head gaskets was leaking a little oil, as it wasn't a lot I continued my planned tour of Nova Scotia while the dealer ordered a set of gaskets (july 1st). I gave the bike to the dealer July 19th, after the usual two rounds of it isn't ready yet, I ordered the wrong gasket set, they gave me the bike back one month to the date after I brought it in. On starting the bike I noticed the Idle was set a little high and could see the windshield visibly shake(never did b4) the exhaust was a little louder than normal and I think I could hear a slight leak. Once I got it out on the road the bike would vibrate, stutter and buck like I was in a too high gear, I can't even acelerate from 5th gear on level ground driving 40mph without downshifting to 3rd. pulled into my driveway and my nieghbor said what happened to your bike it sounds like crap ( he rides a Harley). Took the bike back to the dealer left it another week, returned to be told the shaking and noise was due to a bad rear tire.( admittedly I do need the tires replaced) Remember the bike shakes at idle. if I get the bike rolling downhill at 50mph shift to neutral the bike coasts like it was on carpet. Restart the engine and the shaking starts. This is my thrid Venture so I am pretty sure I know when it is right and when it is wrong. So now what are my options , is there a national Yamaha rep group to escalate service issues? Al -
We had a potential costly situation with a trike dealer turn into a positive experience for us. For a couple of years Phil has been dreaming and planning to trike out his bike before he retires. The back in the beginning of August he pulled the trigger and put down a 50% deposit with the Oklahoma Hannigan Trike Dealer. He's been smiling non stop for the last 3 weeks. Earlier this week I was online paying some bills and noticed that the dealer had not cashed our check yet and that bothered me. The day next we got a letter in the mail with two sentences on it. "I cannot do your trike conversion." "I am returning your check." At least the dealer returned our check, but we still don't know what happened, we can only speculate. We are very lucky that our check was returned and that he had not deposited it and then told us try to get it back. We could have lost that money. (Of course I would have made his life uncomfortable if he had. I would have turned our daughter the lawyer loose on him.) Here's where the story turns positive. Phil called Hanningan Factory the next day. He made up his mind that he was going to trailer his bike to Kentucky and get the factory to install the trike kit. Phil talked with John from Hannigan, and John was fantastic. He was upset about the OKC situation and uphappy because the dealer has not talked with them. But he also told Phil that he was going to put us in touch with another dealer who would treat us right. He even made the phone call to the new dealer to contact us. In an hour we had a call from Gary with Lone Star Trikes and he and Phil were busy working out a work order for the trike. By the middle of the afternoon we had an invoice emailed to us and confirmation that the trike kit had been ordered at Hannigan with a mid October delivery date for the kit. Lone Star Trikes is even going to stop by the house and pick up the bike. I cannot say enough good things about Hannigan and Lone Star Trikes they worked with us to make Phil's dream of a trike turn the positive experience we wanted it to be. (Plus they saved me money I did not have to buy the trailer to take the bike to KY and that always makes me happy) My hats off to Hannigan and Lone Star Trikes they ROCK!:thumbsup2:
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today just for fun i thought i would check out the dealer in oglesby IL kawasaki dealer i explaned to him my bad knees and the type of bike i now have. i tould him the venture is a little hard for me to get on and off due to hight and my 27 inch inseam and the weight of the bike. he said he understands that. so off we go to his used bikes in the back. he said here take this black bike for a ride. and we will talk. i went hmm okay. so he fired it up and off i went for a 5 mile ride bike was nice to handle had some pretty good power. and i felt good holding it up and doing slow turns on it. the bike was a vulcan i forgot to ask what cc it was. i think he stated a 900. he said when im in the market for one and have the $ he can most likely get me on a good used one for $3000. he said he will look over the venture and give a fair price on it. but being old as it is. it more then likely wont be more then $450 on a $3000 bike kind of a ouch to my pride. so im thinking next spring sell the venture out right then go for the vulcan. dont get me wrong if i had the $ to finish the venture mostly cosmetic and find a way to handle the big brute i would. i even had the thought of finding a trike kit for the venture but at $1500 used im not sure i want to go that way. im sure i will be accepted here no matter what i ride. but spring is still a long ways away. but i have come to the pint that i know my knees are just not what they should be for the venture. so a cruiser with saddle bags might be the way to go?
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Some of the best ideas seem to pop up during casual conversations. This one, raised between the salt-shot-and lime is no exception. More often than not when talking about service received from a dealership it is to complain about the quality of service, the cost of the service or the lack of service. However, every now and then, someone takes the effort to identify a dealer who goes out of their way to provide exceptional service. It was suggested that whenever such a dealer is identified that a thank you letter be sent to the dealer from the Venture Riders thanking them for their service to one of our members. Letters of compliment mean a lot to dealerships, the service managers, and the respecive technicians. So, whenever anyone has an exceptional experience with a dealership or any other service provider, if they will send me a PM providing the name/address of the dealership, the names of the parties involved, and the date of the service, I will generate a letter from the Venture Riders thanking them for the service provided to one of our members. And if memory serves me correctly, this was suggested by Erv and Teri (Pakidaho) somewhere between the home brewed beer and the Taquila...
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I am so p!$$ed off. I have a 07 RSV. At 11,000 km's (6800 miles) I had to get the rear shock changed because it started to leak. Still under warranty and at 34,000km (21,000 miles) it is shot again. Dealer contacted Yamaha for a replacement and they were told no way, not going to happen. Yamaha Canada told dealer that it is my fault that there is no way I should need another shock and if it is leaking, it is something I am doing. Dealer said Yamaha told him maybe I run tires underinflated. Well I don't, I always check my air pressure and besides, even if that were true, I don't think that would ruin a shock. So in other words, what Yamaha is saying is, it is impossible that they replaced the first shock with a possible defective one. Now, I know you only have my word on this..... I am 190lbs and rarely, my wife will ride on the back. She is 110lbs. I do not travel on rough roads and don't abuse my bike. The shock is over $600.00 plus labor to install it. How can a company offer a 5 year warranty if they can so easily get out of it? I am calling Yamaha Canada customer service tomorrow. Does anyone have any suggestions on what to say, what to do about this, where I can turn to for help. There is no way I am going to bite the bullet for this. You can't tell me that they can say with 100% certainty that the replacement shock they put in was 100% perfect. HELP, please with your suggestions, comments. Help me arm myself for the attack on Yamaha Canada tomorrow. Thank you. Greg -
This is how my day is going.... Truck went to a idle and that's it.. I was on my way to the dealer to get the A/C fixed for the 5th time.... It looks great,but I can't keep it out of the shop....
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Sad day in many ways, I dropped the Venture off at the dealer today as a trade in on the new Yamaha Super Tenere due in in a week or so. I am ready to do a little adventure riding before I get to old . A trip to Alaska is on my bucket list as well. The Venture was an awesome bike that did everything I wanted it to do, took me from Dallas to NY State, Blue Ridge Parkway, Dragon's Tail, Custer S.D. and surrounding states more than once, a trip following the Mississippi River, and much more. Always had it serviced at the dealer and never had a single warranty issue in 6 years. Anyone interested will find it at Stadium Yamaha in Irving, TX. Fastest color, Quicksilver, 40k miles, new tires, new battery, just serviced. I cleaned it all up and rode it in and almost couldn't drop it off, it rode as good as the first time I took delivery. I big thanks to all those on this board that go out of their way to help others with advice and photo's of installs, etc. It's been a great ride. I am just glad that Yamaha made my next bike so that I didn't have to go to BWM. See you down the road! Tim
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I recently bought a pretty good shape '84 VR that was running fairly rough.. The Yamaha dealer got it running pretty darned good. Among other things, they also changed the fork seals due to oil weeping. When I got it home though, there was fork oil all over the place. The dealer said they had put three seals in that fork and had finally hoped it would hold. Obviously not. He said there must be someting in the fork pinching the seal and the fork will need to be replaced. Also said the forks are not available any more. Been looking on EBay, but not sure how trustworthy those forks are. First, does this multi-failure with seals sound right to you guys? Secondly, anyone out there have an appropriate model, good condition fork that they would consider selling? (Bummer that, on top of everything else, the new beakes are probably now needing replaced due to the fork oil...) Thanks in advance for your input all... -
Ok like others I have found that the bolts were left out of the metal strip at the top on the fairing. I did what I thought was the right thing. I took it to the dealer. Days later the dealer put bolts in the strip and told me the repair was good. They completely ignored the fact that the ends were broken loose at the well nuts. After several calls explaining to the dealer how the bike they sell was put together they finally see what the problem is. They claim the inner support is bent and that the bike must have been wrecked and that's why the bolts weren't there. So they are claiming no warranty on any of these parts. I called the Yamaha number? (800-962-7926) The lady said she called the dealer and said if the dealer said it's not something Yamaha would cover than it isn't...end of story. I'm beyond upset. I shopped long and hard to find a bike with 1089 miles on it and warranty so I wouldn't have this sort of problem. Anyone have any help or advice? Frank
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Not to pick on PartShark, but shop around and don't assume online parts are cheaper than getting them from the dealer. Had to get a new rubber band holder for the bottom of the sidecover. PartShark lists for $12.38 plus shipping. Dealer price delivered for pickup $10.70. I was pleasantly surprised and thought I would share my amazing find.
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My good friend ordered the new E3s for his 09 Ultra Classic. The dealer won't balance them since they require 3.7 oz of weights. He called Jake Wilson and they will take them back and send a replacement set and no cost. It appears that the new tire for the HD line has had some problems. The dealer said that not only are they way out of balance but the front one is out of round. Just passing it on.
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Just curious...mostly from people that have had this done at the dealer (stealer). They also changed out a back tire at the same time... So what is a customary charge at a DEALER for this service? I'm only interested in what was charged for the swing arm bearing lube. Thanks.
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we have a new dealer in the area, off I64 Farmers exit near Morehead Ky. seem to be a good place with reliable people running it, a nice supply of street bikes and 4 wheelers and a well stocked parts dept. I'll give them a try as i would like to keep them around :cool10: caverun motorsports
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When I got home there was a letter from Yamaha Canada saying that they had a gift for me. Because I bought a Venture they had sent my dealer an iPod shuffle, 12V charger and audio cable for me to connect it in to the on-board stereo. Nice of them. One problem - I bought an RSTD, not a Venture. I dropped by the dealer with the letter to explain the error so they could return the iPod. Dealer said "Nope. Head office said to give it to you, here you go." So I'm sitting at home that night with a beer in one hand and the TV remote in the other, and my eye falls on the iPod sitting next to my helmet. The germ of an idea begins to form. 20 minutes and some duct tape later and this the result: (best part is - no cassette player lol)
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No, I'm not kidding. They played fair on the price negotiation. When the time came for first service they got it in at the appointment time, and out when they promised, for a fair price. Over the last few days I'd been hearing a ticking in the rear that sounded a lot like what has been described here as the 'spline problem'. Drove by the dealer, spoke to the service guy, who called a technician out to listen. The kid (Highly Qualified Yamaha Trained Technician) (I'm 51 - everyone looks like a kid) listened for a minute and said "Yup. I know what that is." Went in and got a copy of the bulletin describing it and the fix. Explained the problem in detail, and what he would do to remedy it. Assured me that driving it wouldn't damage the machine in the short term, but I should make an appointment to get it seen to. Went back around to the service desk. While I was bringing my bike back to the parking lot the kid (Technician) had gone out and briefed the service writer. when I got back to the service desk my apointment was all written up. We agreed on a day to get it in and I was promised 'first in first out' if I'd like to wait on the day. Did I mention I like my dealer?
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Dang! I hate going to the dealer. Took my rear wheel to the dealer to mount a new tire. Went to put the wheel on today only to find out the hub is missing the bearing collar. Dang! I hate going to the dealer. Also noticed a bunch of new weights, 8 of them on the rim to balance the new tire. Hummm... don't suppose they tried to balance the tire without the bearing collar do you? Dang! I hate going to the dealer. The collar is only like $9.00 but I have a 4 day ride planned and I doubt I can get one in time for the ride. Of course the dealer is closed Monday, don't suppose they are smart enough to find it on the floor and say ooops we forgot someones bearing collar. Dang! I hate going to the dealer. Or do they just trash all the "missing parts" left on the shop floor. Dang! I hate going to the dealer, you just can't trust them to do anything right. The reason I brought just the wheel was so I could grease my own splines and NOT strip out my mufflers nor saddlebag bolts like they did the last time. Dang! I hate going to the dealer.
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I recently lost my 2006 VTX1300 in the floods in the Memphis,TN area. Dealing with insurance company now on the total loss settlement. Now with the basic background out of the way. I am looking at a 2006 royal star tour deluxe black. Dealer is asking $8999. Actually two dealers 100 miles apart. One bike has 4400 miles the other has 6800 miles. Got one dealer down to $7999 and am sure I can get the other down to that too. Is this a good price. Both bikes look show room clean. What are the known issues with this bike? How's the maintenance? What are the must have accessories? Is the seat a must replace and if so what's the recommended seat? What are the must do mods? I know yamaha makes a good bike. Just not overly familiar with this one. Anything I need to look for or check before buying? Sorry for so many questions. I'm sure the search tab would answer most of my questions but I like the answers fresh lol. And Im being a little lazy. Sorry. Thanks for the help. Ps I am an ok wrench and am not scared to do my own work.
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A couple of weeks back, I had the water pump inner seal leaking oil into the cooling system (2008 RSV). No problem...took it to the dealer, and they warrantied the entire repair. The tech told me that he flushed the entire cooling system twice. Thanked them kindly, and rode home (approx 50 miles). I got home and pulled the side panel off to insure the dealer did a good job flushing the cooling system....as I suspected, there appears to be a cream-color sludge in the reservoir. I have used radiator flush in cars to clean and flush a car's cooling system. Should the dealer have used a chemical flush to remove the oil from the cooling system? Seems to me, just filling the cooling system, then draining it (twice) isn't going to remove the oily sludge. Your comments would be greatly appreciated...dealer opens on Tuesday...gonna give them an earful..
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I have had a desire for a lighter, agile bike for local riding. The 2011 America with it's under 900 cc engine feels great. It has forward controls and is very comfortable on the dealer floor. There is no way that I would ever delete my perfect 02 Midnight Venture. Has anyone had experience with the Triumph America?
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You may have heard that I got my bike home last Wednesday following three months of repairs, and that there was a loud backfiring. The dealer had been unable to determine the source, but 5 minutes with Squidley and we had a prime suspect: the dealer hadn't hooked up a vacuum tube to the AIS (I presume). Pic: http://farm4.static.flickr.com/3303/5699095405_9f3c32f19e.jpg This particular tube goes to the front, behind the right front exhaust header. We could see the lonely nipple with a mirror. We just couldn't reach it. Squidley says he'll be available to take off the exhaust so that it can be hooked up, hopefully solving the very loud backfire. But isn't this something I could do myself? First, is there an easier way to connect it? Force my daughter into anorexia so that she can reach in, perhaps? Loosen something or other, move it out of the way, tighten back up? I have an RSTD, so the front is somewhat more open than an RSV (I am posting in the RSV forum because it's seen more and almost as applicable). Second, if I do remove the exhaust headers, do I have remove both, or just the front? What all do I have to remove to get to that header bolt? Thirdly, thanks to those of you who will demand that I take the bike back to the dealer to have them fix their shoddy workmanship, but no. I've already been without her for three months, and I can't waste another month having them fix this. Dave -
I am fixing up a Cavalcade and the carbs were leaking. I ordered seals for the float bowls but not o-rings for another part. Can I get o-rings from a hardware or auto parts store or do I need to get them from a Suzuki dealer? I am new to carb work.
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Hello Everyone: I am always interested in meeting other riders and making new friends. If your travels would happen to bring you through the extreme western end of Nebraska this season look us up. We have an excellant Yamaha dealer (Celli's Cycle Center) here in Scottbluff as well as many scenic attractions along the Oregon Trail. Take care..
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I was hoping someone could clear this up for me. I am new to Venture motorcycles, My last bike was a Goldwing and now I own a 2004 midnight RSV. I have read a lot of the back and forth talk about Harley VS. Goldwing Vs. Venture. In my opinion they are all great machines in there own way, offering different variety for people. I can go to a Harley dealership and look at a selection of touring bikes, or the Honda dealers always have a few Goldwings in stock. Why can’t I go to a Yamaha dealer and look at a new Venture. Is the demand higher than supply? My local dealer tells me he rarely gets them in but when he does, new or used, they don’t stay on the showroom floor long. It seems to me if we like them so much, Japan would supply us more of them. Anyhow, thanks for your time in reading this and maybe someone can shed some light on this for me.
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Well, so much for getting the 08 triked.... Ordered it in January, paid deposit and shipped side case(colormatch) to Hannigan in February, took bike to dealer in Florida 3 March, kitwas SUPPOSED to ship from Kentucky 8 March, called dealer to check on progress yesterday (3/16), and he told me the factory in KY had burned down along with my kit and sidecase. Could be months before the factory is up and running and can punch out another RSV kit. To add to the misfortune, I had stripped some of the addons from the rear of the bike that wouldn't be used on the trike and I had to trailer it to the dealer because it had recently picked up a screw in the rear tire. Sooo, 'To Trike or Not to Trike, That is the Question'. Okay, not quite Shakespeare.. Either way, The situation inhales with a vacum like force..
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Hello everone, I have a in warrenty 06 rsmtd last week the dealer installed a new smaller gear that meshes with the gear on the clutch basket. The chirp was reduced for about 100 miles, then it came back. I called the dealer to report the chirp was back and he said he would call Yamaha and get back with me which he did. He gave me Yamaha's customer service number and said he has done all he could do. Now I need advice on what I should do next. Thanks for all of your help:sick: Midnight ryder
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