I don't usually have much time to post but I need to let you all know about Long Island Yamaha. Last month I was on a two week business trip in Long Island, New York. On Monday morning of the second week, as I left the motel for work, my 06 RSMV stopped running. I was pretty sure it was the fuel pump, having had a problem with it once before, at home in Pittsburgh.
I called the 800 number and was told that YamaMama would cover the first $50 in towing and $100 per day for trip interruption but they wanted me to tell them were to take it. After getting a ride to the office I looked on the internet for a dealer to call. I was 400 miles from home and needed to leave at the end of the week. I explained the situation to the service manager as well as my previous experiance and why I felt it was the fuel pump. He said he could take the bike but would not be able to look at it for a week.
I called another dealer and the guy that answered the phone said to bring it in and they would try to look at it the next day. It was their long day. BTW, the towing company said I had to be there to help load the bike on the tilt-bed. My wife had been waiting with the key but she couln'nt help load the bike. I got a ride back to the motel and waited an hour for the guy to show up. He said he usually just strapped the bikes down by the handle bars. I told him he couldn't do that and he just looked at me. Fortunately, I carry a set of slings just in case. So much for experienced motorcycle haulers.
Anyway, the bike was dropped of at about 2:30pm and Bill, the service manager said he would take a look at it and let me know. At 3:45 he called me to say it would be ready if I wanted to pick it up before 5:00. It was in fact the fuel pump. He had taken one off of the 08 that was on the showroom floor so I didn't have to wait for a new one from Yamaha. I cancelled the rental car I had just reserved and got a ride back to the dealer.
That is truly great customer service!
Long Island Kawasaki - Yamaha
67 North Broadway
Hicksville, NY 11801
516-935-6969
http://www.likawasaki.com/