Sorry if it seemed I was cutting on the big box store types. But even Best Buy and the like are simular. If you want to know about the next best super widgit to come along, the kid there can tell you about it. Its just how things have evolved so to speak, but the customer service and care we older more experienced folks are use to are probably gone. Next fun thing to do is let them get your stuff all rung up on the computer, hand them say a $20 for $16.47 then hand them the .02c. SMoke will probably come rolling out of their ears.