1BigDog Posted November 24, 2010 Share #1 Posted November 24, 2010 Anyone have any luck or problems with Pin Wall cycle on Ebay? Sent them 2 emails asking about the condition of a set of upper fork covers before I ordered them and never got a response back. Not a good way to do business in my opinion. Link to comment Share on other sites More sharing options...
Snaggletooth Posted November 24, 2010 Share #2 Posted November 24, 2010 I've sent e-mails several times in the past asking questions about parts and never had a response from them. Now call on the phone.......they were very helpful. I asked about why I don't get any response to my e-mails and the guy just kind of laughed and said "can you imagine how may of those we get every day?" Good point I guess. That said, I have had very good luck on the parts I've bought from them. Most the things I have bought have been through the store...not eBay listings. Mike Link to comment Share on other sites More sharing options...
Guest Posted November 24, 2010 Share #3 Posted November 24, 2010 Makes sense now. But they still should make an attempt to answer their emails if they offer it as an option. Ill give them a call tomorrow. Thanks Mike! Link to comment Share on other sites More sharing options...
friesman Posted November 24, 2010 Share #4 Posted November 24, 2010 On most of their ebay postings, Pinwall has stated that they will not reply to emails, but they do encourage you to call them if you have a question. Brian Link to comment Share on other sites More sharing options...
massey130 Posted November 24, 2010 Share #5 Posted November 24, 2010 i bought 2 items and asked for combined shipping - i didn't get it. i was uuuupset. when I bought the 3rd item, i didn't pay, i added a nice but nasty note and the next day i got a response via ebay messaging that shipping for the 3rd item (which was the biggest) was only one dollar with an invoice. I was glad to see that and I got my combined shipping. I was told the guys shipping were quicker than billing so my combined shipping was missed. I feel better about them plus I got parts for my black gas tank for my white 04 RSV. Link to comment Share on other sites More sharing options...
Freebird Posted November 24, 2010 Share #6 Posted November 24, 2010 I have bought from them several times and have been by their place a couple of times. They have always been very nice to me. I agree that they seldom answer emails though and they have stated that in their ads. They have been great the few times that I have called them and/or stopped by. Link to comment Share on other sites More sharing options...
steamer Posted November 24, 2010 Share #7 Posted November 24, 2010 My only complaint is the pictures that they post need to be better quality and a few more close ups.I bought some chrome covers that looked good in the pictures but when i got them they had some lite scratches.If they would have taken a close up I would have seen the true condition.Everything else has been great. Link to comment Share on other sites More sharing options...
Yeah, Just Dale Posted November 24, 2010 Share #8 Posted November 24, 2010 Don't care much for their website but eBay at least lets you search for parts. They are great on the phone, never tried e-mail. I've been there in person and they are very good as well. Went to buy calipers for my Valkyrie and the person brought out three or four to check out. Then went back and got a few more and I was able to pick the best of what was available. Link to comment Share on other sites More sharing options...
Ponch Posted November 24, 2010 Share #9 Posted November 24, 2010 Don't care much for their website but eBay at least lets you search for parts. They are great on the phone, never tried e-mail. I've been there in person and they are very good as well. Went to buy calipers for my Valkyrie and the person brought out three or four to check out. Then went back and got a few more and I was able to pick the best of what was available. Just call them. Some folks don't do email consistantly (odd for an EBay seller, no??) I too had issues with timely responses via email, but they always answer the phone. Every transaction I had with them has been as advertized and prompt delivery. Kudos in general to Pinwall. ... Ponch Link to comment Share on other sites More sharing options...
Condor Posted November 24, 2010 Share #10 Posted November 24, 2010 Maybe someone should suggest to them that they put the email reader in 'out-of-the-office' mode with a note to call instead of write since it's so ineffective?? Link to comment Share on other sites More sharing options...
Guest Posted November 24, 2010 Share #11 Posted November 24, 2010 Thanks for the responses. I called PinWall today and they were very helpful. I ended up ordering the parts needed. Ill admit I didnt see the no response to email disclaimer but I still feel that they should at least make an attempt to answer via e-mail. But, either way, I was happy with the phone response. Link to comment Share on other sites More sharing options...
Guest Posted December 4, 2010 Share #12 Posted December 4, 2010 Received the parts yesterday from Pinwall. One of the fork tube covers had a small dent in it and if mounted, would be hidden from view by the fairing. It wasnt listed on their item description and when I spoke to their cust service person she said that if its not listed as damaged in the ad then the part is ok. She never actually looked the part over. Since I only needed one, I can live with this. Since the cost of a new one is over 100 bucks I can live with this again. I wont say that I wouldnt use them again. One day 2nd gen parts may be just as hard to find as 1st gen parts so I need to keep my options open. Just not too thrilled with an internet operation that wont respond to emails. Link to comment Share on other sites More sharing options...
mbrood Posted December 5, 2010 Share #13 Posted December 5, 2010 I have phoned them about description errors, left parts described, right parts shown, 84/85 bags decribed as off an 86, etc. They laughed and said, "Well, our wherehouse folks do have trouble with left and right..." Email is utterly useless, phone or don't bother. One ad currently shows a left saddlebag lid and the pictures beneath show four views of a right... makes a person wonder... Maybe their kids are out back, goodness knows at 8 or 9 I could take almost anything apart. Assembly was not quite in my vocabulary yet. Link to comment Share on other sites More sharing options...
TearlessTom Posted December 5, 2010 Share #14 Posted December 5, 2010 I have bought several parts for my various bikes from them and always happy with the product. I did have one product get lost by UPS, I called them about it and they OVERNIGHTED me a replacement no questions asked. Customer service on the phone is top notch, I agree with the comments about their website. Very difficult to find anything on it. Link to comment Share on other sites More sharing options...
Beau-Kat Posted December 5, 2010 Share #15 Posted December 5, 2010 Got many items from Pinwall. Always had good service and prompt shipping from them. Just won a bid on a part a couple of days ago. Probably will arrive this week. I just noticed that some of their ebay listing are listed in Navarre, Ohio and some in Massilon, Ohio. Don't know if that complicates anything. Link to comment Share on other sites More sharing options...
bongobobny Posted December 5, 2010 Share #16 Posted December 5, 2010 I have no complaints about their service and they even returned my money once when I was totally dissatisfiew with the condition of the item. My only issue with them is I personally think their prices are a little bit high... Link to comment Share on other sites More sharing options...
Condor Posted December 5, 2010 Share #17 Posted December 5, 2010 Is it just me, or has anyone else noticed that it seems like most everything Pinwall lists on Ebay has a flaw somewhere? Rips in seats, cracks in plastics, broken tabs, scrapes, faded paint. I would think that when they buy a wrecked bike there would at least be a few good pieces left on it??? Are they keeping the nice stuff for the store and using Ebay as a dumping ground?? Prices always seem to be high too. Link to comment Share on other sites More sharing options...
Guest scarylarry Posted December 5, 2010 Share #18 Posted December 5, 2010 Is it just me, or has anyone else noticed that it seems like most everything Pinwall lists on Ebay has a flaw somewhere? Rips in seats, cracks in plastics, broken tabs, scrapes, faded paint. I would think that when they buy a wrecked bike there would at least be a few good pieces left on it??? Are they keeping the nice stuff for the store and using Ebay as a dumping ground?? Prices always seem to be high too. I agree seems like a dumping ground, if not in a hurry deals can be had on ebay, I myself hit lucky a few times. I miss a set bag rails for 5.00 more than I bidded for some reason I couldn't go higher since he wanted 20.00 for shipping Link to comment Share on other sites More sharing options...
Guest Posted December 5, 2010 Share #19 Posted December 5, 2010 Is it just me, or has anyone else noticed that it seems like most everything Pinwall lists on Ebay has a flaw somewhere? Rips in seats, cracks in plastics, broken tabs, scrapes, faded paint. I would think that when they buy a wrecked bike there would at least be a few good pieces left on it??? Are they keeping the nice stuff for the store and using Ebay as a dumping ground?? Prices always seem to be high too. They had a fully chromed front fork assembly listed for 399.00 but I noticed flaws in the chrome so I passed. When I spoke to customer service I explained that I needed the fork tubes to be flaw free because I plan on polishing them. Told her they would be useless to me if any markings were on them. When I received them, one had a long dent in it. So much for a straight answer. But since one was in good shape, i'm happy with it. Guess there is some degree of buyer beware when you purchase used parts. Link to comment Share on other sites More sharing options...
Freebird Posted December 6, 2010 Share #20 Posted December 6, 2010 Folks...they are motorcycle salvage. They but totaled bikes from insurance auctions and etc. I've bought some excellent parts from them and always at least 50% cheaper than I could have bought them elsewhere. I would guess that the majority of the plastics, chrome and etc. will have some cosmetic damage but I've gotten some excellent deals from them on items like coils and other items that wouldn't be easily damaged when a bike is totaled. Link to comment Share on other sites More sharing options...
Thom Posted December 6, 2010 Share #21 Posted December 6, 2010 I have bought from them many of time off ebay , I think 1/3 of my bike is from them , boy am i glad their there , the time i bought a over flow tank and cap , looked almost new in the pic , pad 4.99 plus shipping and got here in 3 days but it was not the same one in the pic and the cap was broken and repaired with black tape , emailed them and the same day got back a email saying " OOPS sorry " and put my money back in paypal even paid back shipping ! and i got to keep the tank ! They # 1 in my book . Link to comment Share on other sites More sharing options...
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