Grey Ghost Posted April 3, 2009 Share #1 Posted April 3, 2009 I placed an order with http://www.milwaukeeleatheroutlet.com for a Kuryakyn touring bag on March 27. I received an automated email on April 1 from shane@californialeatherwear.com saying that my order had shipped, but it did not give a shipping date or a tracking #. After four email request for a shipping date and a tracking #, I have heard zero, nada, zilch and I am beginning to wonder if I have been taken. Maybe the reason they sold this item at such a good price with free shipping is that they don't actually ship. Let's see....... yep, that's 100% profit. Anyone had any experience with this company? Jeff Link to comment Share on other sites More sharing options...
Freebird Posted April 3, 2009 Share #2 Posted April 3, 2009 Jeff, I've had no experience with them but I would be giving them a call. Though there was no phone number listed at the milwaukee site, I did find a number at the californialeatherwear site. 858-603-4897 7 Link to comment Share on other sites More sharing options...
dynodon Posted April 3, 2009 Share #3 Posted April 3, 2009 One thing I try to do to help me find legit companies online is look for full address and contact info. If all they give is an e-mail, or maybe one phone number, then I get more cautious. Link to comment Share on other sites More sharing options...
Mariner Fan Posted April 3, 2009 Share #4 Posted April 3, 2009 Good luck Ghost. I've had a few purchases that had me worried but so far, I've had good luck. Link to comment Share on other sites More sharing options...
Magnum Posted April 3, 2009 Share #5 Posted April 3, 2009 One thing I try to do to help me find legit companies online is look for full address and contact info. If all they give is an e-mail, or maybe one phone number, then I get more cautious. I'm with Don, I even go as far a calling them and talking to someone to verify if they are legit. Good Luck Link to comment Share on other sites More sharing options...
Grey Ghost Posted April 3, 2009 Author Share #6 Posted April 3, 2009 Thanks Don. I must have overlooked that #, but I'm giving them a call right now. Jeff Link to comment Share on other sites More sharing options...
Grey Ghost Posted April 3, 2009 Author Share #7 Posted April 3, 2009 Well, this isn't looking good. I got a recording saying that the mail box for "this person" is full and to try again later. So..... Link to comment Share on other sites More sharing options...
Cinderella Posted April 3, 2009 Share #8 Posted April 3, 2009 http://www.bbb.org/san-diego/business-reviews/internet-shopping/milwaukee-leather-outlet-in-san-diego-ca-171990084#rating Link to comment Share on other sites More sharing options...
Chinto Posted April 3, 2009 Share #9 Posted April 3, 2009 I hope you used a credit card to make this purchase. If so, you should be prepared to call them soon. If you think enough time has past, your credit card company can recoup your payment and cancel the order. Link to comment Share on other sites More sharing options...
Bummer Posted April 3, 2009 Share #10 Posted April 3, 2009 This guy has hidden his site registration behind a proxy. Check out the Whois Record (bottom left) for milwaukeeleatheroutlet.com. It's a private registration through Domains By Proxy. Seems odd for a company to make it harder for customers to find it. Most don't. On the other hand it might actually be in the mail. Link to comment Share on other sites More sharing options...
BOO Posted April 4, 2009 Share #11 Posted April 4, 2009 I placed an order with http://www.milwaukeeleatheroutlet.com for a Kuryakyn touring bag on March 27. I received an automated email on April 1 from shane@californialeatherwear.com saying that my order had shipped, but it did not give a shipping date or a tracking #. After four email request for a shipping date and a tracking #, I have heard zero, nada, zilch and I am beginning to wonder if I have been taken. Maybe the reason they sold this item at such a good price with free shipping is that they don't actually ship. Let's see....... yep, that's 100% profit. Anyone had any experience with this company? Jeff I think they are a legit company, at least Milwaukee Leather is. I see their stuff around in many of the local bike shops etc. I think maybe the leathers I have now came from them or at least from them under another label. Still there's no excuse for not answering a question from a customer. Good Luck, BOO Link to comment Share on other sites More sharing options...
LLonearth Posted April 4, 2009 Share #12 Posted April 4, 2009 J&P Cycles is a big catalog company from Anamosa, IA and they carry a bunch of Milwaukee Leather products. Perhaps the California Leather is faking it? Link to comment Share on other sites More sharing options...
Grey Ghost Posted April 4, 2009 Author Share #13 Posted April 4, 2009 When I got home a little while ago, I was relieved to see that UPS had delivered my order. It had shipped direct from Kuryakyn. However; I had called another phone # that I found for Milwaukee Leather Outlet this afternoon and got an answering machine with a message to leave a # and they would call me back. I left two separate messages and they never returned my call. To be honest about this whole thing, I did receive exactly what I had ordered but I am very disappointed about how it was handled. They could have at least answered an email with a tracking # to ease a person's mind. Communication is good. Silence gives you an uneasy feeling. Thank you all for your support and help. Jeff Link to comment Share on other sites More sharing options...
pakidaho Posted April 4, 2009 Share #14 Posted April 4, 2009 I can understand why keeping a low overhead could contribute to savings for customers, however it seems more and more business forget that even with a low overhead they can provide a decent customer service. This is one thing we love about E-Bay; the feedback ratings. Too bad most busineses do not have to meet those standards. We like to shout out about folks that provide quality service, as well as those who fall short. I can still recall the day when quality service was the norm. Yet here we are surprised and thrilled when a business does go that extra mile, which once was the norm. Seems the guys who offer lousy service are the one's that whine the most when they go under, blaming it on every thing and one else other than their own lack of integrity. There have been a few times when we have offered a business the link to Venture Riders, letting them know there is power in numbers and we are all watching. I believe as a group we can expect more from those who vend their products to us. We have basically shown we are fair in our assessments and discussions regarding services, such as the latest Progressive discussion. We may not all agree as a group, yet on the other hand we are discussing issues as a group and one thing I am quite sure we all pretty much agree on is we appreciate quality service and reasonable prices. May not hurt to mail out this link to businesses good and poor and ask how they want to be portrayed in this discussion. Link to comment Share on other sites More sharing options...
Ivan Posted April 4, 2009 Share #15 Posted April 4, 2009 Check here: http://beaversdenleather.net/ She carries the Kuryakyn stuff, and I have met her. She won't screw you around, although her personality is kinda "upbeat" so she might make some jokes. I bought a leather jacket from her and she was demonstrating the map pocket and she stuck her hand in it and pinched my gut... Made me jump and she laughed at me..... That kind of behavior makes us grumpy silent types really uncomfortable. Anyway, if something don't work, I can act as a personal liaison. Don't know what to do about the failed transaction though. Hopefully you can dispute the payment. Sounds like one of those places that just takes orders for a warehouse.... Link to comment Share on other sites More sharing options...
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