Aimhigh Posted August 31, 2012 Share #1 Posted August 31, 2012 Our headsets have been intermittant (at best) for some time now...yesterday's ride they were unusable. What is the best way to have them repaired...take to dealer, or where? Or, should we just replace them...if so, with what? Link to comment Share on other sites More sharing options...
wes0778 Posted August 31, 2012 Share #2 Posted August 31, 2012 I'm having trouble with mine too. It appears to be where the short cable meets the plug that hooks to the helmet. I got them from http://www.twowheelsound.com/ Guess I gotta call them, just never think about it 'til I'm riding........ Link to comment Share on other sites More sharing options...
rickardracing Posted August 31, 2012 Share #3 Posted August 31, 2012 I just bought a new set of Elite J & M off of ebay. Being delivered Teusday. Regularly $219. I made an offer of $145 and they took it. Free shipping. Coming from a Honda Dealer. They are sealed units. Plastic is molded over the components, you ain't getting them apart without destroying them. They beez disposable. Link to comment Share on other sites More sharing options...
Monty Posted August 31, 2012 Share #4 Posted August 31, 2012 Never had any problem with mine, but I am very careful not to tug on the leads. That is with any headset. Link to comment Share on other sites More sharing options...
frankd Posted August 31, 2012 Share #5 Posted August 31, 2012 I had the same problem with the orignal cables that came from my J&M helmet speakers/mike. First one became intermittant in the left channel, and then it quit completely. I swapped the cable between my helmet and my wifes, and yes, it was the short top cable that connects to the helmet plug. Mine were still under warranty (2 yrs.), so I called J&M and they told me to send it to them. About a week later a new one arrived. When my wife's went bad, (again the left channel), mine were out of warranty, but I called them anyway. Same routine....The told me to mail them my bad connector and a new one returned a week later, but no charge. Call J&M and see what they can do for you. Frank Warranty Registration for J&M Products How to contact J&M Phone Toll Free in U.S and Canada: 1-800-358-0881 Outside the U.S.A. 1-520-624-7000 FAX (24 hour) 1-520-624-6202 J&M Corporation 1415 South Cherry Avenue Tucson, Arizona 85713-1997 USA Hours of operation: Monday thru Friday 8:00 AM – 5:00 PM MST (closed Saturday, Sunday & Holidays) Link to comment Share on other sites More sharing options...
Skid Posted August 31, 2012 Share #6 Posted August 31, 2012 J&M treated me good when I called them. It wasn't free but coated less than $20. Replace the lower cord. My wife is tall and her cords needs to be longer. Still looking for an extension cable. Link to comment Share on other sites More sharing options...
BuckShot Posted August 31, 2012 Share #7 Posted August 31, 2012 I had the same problem with the orignal cables that came from my J&M helmet speakers/mike. First one became intermittant in the left channel, and then it quit completely. I swapped the cable between my helmet and my wifes, and yes, it was the short top cable that connects to the helmet plug. Mine were still under warranty (2 yrs.), so I called J&M and they told me to send it to them. About a week later a new one arrived. When my wife's went bad, (again the left channel), mine were out of warranty, but I called them anyway. Same routine....The told me to mail them my bad connector and a new one returned a week later, but no charge. Call J&M and see what they can do for you. Frank Warranty Registration for J&M Products How to contact J&M Phone Toll Free in U.S and Canada: 1-800-358-0881 Outside the U.S.A. 1-520-624-7000 FAX (24 hour) 1-520-624-6202 J&M Corporation 1415 South Cherry Avenue Tucson, Arizona 85713-1997 USA Hours of operation: Monday thru Friday 8:00 AM – 5:00 PM MST (closed Saturday, Sunday & Holidays) I'll second this...sent 2 headsets back in to them in the last two years,they fixed or replaced at no charge, even out of warrenty. They did say if there were to be a charge it would probably be a small fee. Link to comment Share on other sites More sharing options...
LilBeaver Posted August 31, 2012 Share #8 Posted August 31, 2012 I have had a total of 9 cables replaced in the last 3 years (all under warranty). The stress point in the cable is just below where it attaches to the helmet. They seem to be aware of this and replace my cables, no questions asked. I am thoroughly displeased with the fact that I have to keep replacing these stupid things, but at least they are taking good care of their customer. What happens is after a few weeks of use, the audio becomes intermittent (sometimes only the right ear works, sometimes only the left and sometimes none at all) until it just fails all together. I wish there was a good alternative or that they would make the cables a few inches longer. Link to comment Share on other sites More sharing options...
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