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Showing results for tags 'dhl'.
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Just got email from DHL Inc. Says failed delevery attempt and print attached .zip and contact support Notice about 15 versions of to address, and no from address. Looked for email link for dhl web site to forward to them to investigate, but just find email form to fill out i strongly suggest link NOT be opened screenshot attached
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Placed an order with Cruiser Customizing 2 weeks ago. I used them a few times in the past but had some issues with them back then so I didnt order from them anymore. I tried them again thinking that maybe things improved, ordering a Kuryakyn chrome caliper cover from them but 12 days later it still hasn't arrived. The answer they provided via emails only shows they have no real desire at true customer service. If they think a 4 week window for parts delivery is ok then there are plenty of other sources out there for parts. Out of all the sources that i have ordered from, CC seems to be one of the worst. I have used Jake Wilson, Competition Accessories, Phat Performance just to name a few and plenty on Ebay and none of them took that long for a part to arrive. Ok, just venting here...... The pasted item below is from our emails: first is down at the bottom and gos up. Why you would ship a domestic order through International mail makes no sense. The 200 to 300% reduction in shipping costs are on your end, not mine. My $8.00+ shipping charges most certainly would have covered shipping via Priority mail. And there is a tracking # on my order. The part has sat in Orlando Fl for 3 days now. If the answer you provided was supposed to make me feel better it did not. Your shipping policies are atrocious. No item should take 1-4 weeks to be delivered domestically. From: "orders@CC" To: ruffrider99@bellsouth.net Sent: Mon, October 24, 2011 12:32:35 PM Subject: RE: Customer Request: Order Status (LTK494019862879X) Good evening, Your order shipped 10/12/2011 via International Mail. There is no tracking number on these shipments, we do this to dramatically reduce the cost of shipping (sometimes 200% -300%). Shipping International is generally 1-4 weeks for delivery but can take up to 8 weeks just depending on customs. If you do not receive it by the 8 week time frame please let us know and we can review the shipment and reship if necessary. On a side note I believe we are currently trying to use another service as we are aware of the problem as well. I apologize for the wait and hope to have better service for you in the furture. Did you hear? Cruiser Customizing now has gift certificates! A great way for you to get them EXACTLY what they want. Please feel free to give us a call if you have any questions or you would like to place an order! Follow this link to order: http://www.cruisercustomizing.com/gift_certificates.cfm Got a question? Check out our Knowledgebase. http://server.iad.liveperson.net/hc/s-17836517/cmd/kbresource/kb-2586985740911639929/front_page!PAGETYPE Thank you, Did this email answer your question? Please provide us a quick feedback: https://server.iad.liveperson.net/hc/s-17836517/web/ticketpub/feedbackController.jsp?tid=LTK494019862879X&mid=290797746 CruiserCustomizing - Shared Passion. Individual Style. http://www.CruiserCustomizing.com ______________________________________________ Subject: Customer Request: Order Status Contact Information Email: ruffrider99@bellsouth.net Order Number: W20691952 My question is about: Order Status Additional Info: I placed an order on Oct 12 and as of today, 12 days later it still has not arrived. The shipping method you use is one of the worst systems I have ever seen. Why you use DHL is lost on me. As a Postal Service employee im aware of all the shipping methods. The delays are huge when you ship items through DHL. For what I paid for shipping you could have just shipped it in a small Priority box and it would have been here within 4 days. I have ordered plenty of bike parts over the years and the only time I ever had trouble was when DHL was involved last year with another company. This could certainly keep me from buying any more parts from CC in the future. Standard Parcel Post shipped directly through the Post Office would be faster then DHL.
