RDawson Posted April 11 Share #1 Posted April 11 Sonic Springs has evidently been bought out by DMR Performance Suspension, my experience with this order leaves a lot to be desired. I placed and paid for the order 3/25, they won’t answer emails or return voicemails. As of today I am attempting to cancel the order to get refunded and plan to order Race-Tech springs. I had only heard good things of Sonics before this buyout. Link to comment Share on other sites More sharing options...
Freebird Posted April 11 Share #2 Posted April 11 Wow. That’s too bad. They were once a great company. Link to comment Share on other sites More sharing options...
RDawson Posted April 11 Author Share #3 Posted April 11 24 minutes ago, Freebird said: Wow. That’s too bad. They were once a great company. I don’t know if there’s a legit reason for a delay or if it’s just poor management but you’d think they could take 10 seconds to answer an email in 2-1/2 weeks. Lack of customer service is the fastest way to lose me as a customer. 1 Link to comment Share on other sites More sharing options...
bpate4home Posted April 12 Share #4 Posted April 12 That's a shame. I will say this, being through acquisitions and mergers, there is a lot involved and a lot of work. It's not uncommon for customers to be ignored for some time after. I've seen this because of technical issues, personnel departures as well as just stupidity. That being said, they will lose business over this and should 100% pay very close attention to the customers. You are buying the business for a reason and you need it to succeed fast. 1 Link to comment Share on other sites More sharing options...
RDawson Posted April 12 Author Share #5 Posted April 12 Update: My last message to them was that I was planning to open a PayPal dispute today at 12:00 if the order wasn’t fulfilled. The owner called me at 10:00 (18 days after order placed) to tell me they were running behind and they wouldn’t be making the springs for another week. I can understand busy times and product delays but keeping your customers in the loop goes a long way. An answered email or returned call could have saved them a sale and repeat customer. I recommend that if you want a product from them that you call ahead to see if it’s in stock. 3 Link to comment Share on other sites More sharing options...
ragtop69gs Posted April 17 Share #6 Posted April 17 If I'd have known that I would have never recommended Sonic, Sorry for giving bad info! Link to comment Share on other sites More sharing options...
RDawson Posted April 17 Author Share #7 Posted April 17 52 minutes ago, ragtop69gs said: If I'd have known that I would have never recommended Sonic, Sorry for giving bad info! It’s not on anybody here, unfortunately oftentimes a small business that thrives on customer service gets swallowed up by a bigger business that just worries about the bottom line. I’m sure the product is still good but probably not their big bread winner so it’s a back burner item now. I’m just a stickler for customer service. Link to comment Share on other sites More sharing options...
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