BEER30 Posted March 7, 2008 Share #1 Posted March 7, 2008 My Zumo got sicky-poo , so it's off to Kansas tomorrow . Not to see Dorothy or the Wiz , but to get fixed . For the last several months , my touch screen has been a bit touchy or shall I say "Stucky" . Also the screens would switch to other prompts or not even respond to commands . These issues happened every once in awhile for the past few months , but I thought it was the cold that affected it . Today it was in the 70's and suddenly it froze up ..... I mean froze!!!!!! I followed every trouble shooting tip in the manual without prevail , so I call Garmin's tech support. I got my Zumo when they first came out . I've logged over 25K on it , downloading routes and other info. , keeping the memory down to a minimum . Making sure I kept up on all the updates as well . As I spoke to the nice gentleman on the phone (Garmin's Tech support), explaining what the Zumo was doing and what all I did to try to correct the issue , it mentioned that I did all that what could be done as if he had told me what to do . So after telling him my serial # of the Zumo , he checked on the registration date to see that my Zumo's warranty was definitely out , way out of date it was . The next words out of his mouth was , "Let me give you a RMA# to return the unit back to us for repair , UNDER WARRANTY!" ....WOW , I couldn't believe it as I got my Zumo back in mid year '06 . He also said that it would take about 10 days for repair and a few more days to return . They are also going to send me a new security screw that I lost out of the cradle and a new security screwdriver that I misplaced . So tomorrow , it's off to get repaired , if not replaced and at no charge . Though my cuz works as an engineer at Garmin in the avionics division , (snicker-snicker) and I didn't mention it to Garmin , I am total surprised ! And will be back in Hog-Heaven in somewhat 2 weeks from now when it returns . I hope my wife doesn't tells me to get lost now , cause I actually will now without my GPS .:rotf: BEER30 Link to comment Share on other sites More sharing options...
dray Posted March 7, 2008 Share #2 Posted March 7, 2008 now thats good service glad it worked out for you Link to comment Share on other sites More sharing options...
BuddyRich Posted March 7, 2008 Share #3 Posted March 7, 2008 Yep, Good company. Mine had the battery or the charger die. Called them and they sent me a whole new unit. They'll probably send you a new one and it will have the latest maps on it. Did you take your Card out yet ? Link to comment Share on other sites More sharing options...
ADC Posted March 7, 2008 Share #4 Posted March 7, 2008 Good deal Gene,service like that hard to find these days. Arthur Link to comment Share on other sites More sharing options...
Eck Posted March 7, 2008 Share #5 Posted March 7, 2008 And I will be back in Hog-Heaven in somewhat 2 weeks from now, when it returns . :rotf::rotf::rotf::rotf::rotf::rotf::rotf::rotf::rotf::rotf::rotf: Link to comment Share on other sites More sharing options...
royalstarjac Posted March 7, 2008 Share #6 Posted March 7, 2008 Beer, what model do you have?-Jack Link to comment Share on other sites More sharing options...
Guest KitCarson Posted March 7, 2008 Share #7 Posted March 7, 2008 I have had several Garmin products.....boat depthfinders mainly.......they never quibble.....in fact will most of the time just send you a new one. They win a lot of long term customers this way ........I will always buy a Garmin product......try calling Lowrance about fogging inside the sight window...um er....that is normal......all of them do that.......Garmin just sends you a new one and an apology. Link to comment Share on other sites More sharing options...
BEER30 Posted March 7, 2008 Author Share #8 Posted March 7, 2008 Yes , I remembered to take my card out . Also I was able to download a backup of all my routes and POI's before it finally froze up . It was a Zumo 550 . Just boxed it up , placed an UPS label on it and it's waiting by the door for the guy in the big brown truck to do his thing . Now for the rest of the day is to get my computer back together , as it crashed last week and now trying to transfer all my old files onto the new hard drive . Just ain't my week for electronics ! BEER30 Link to comment Share on other sites More sharing options...
BEER30 Posted March 18, 2008 Author Share #9 Posted March 18, 2008 Received my Zumo back yesterday , Brand New ! Updated with 2008 map . I even noticed a few new features that wasn't on my first Zumo . I've noticed more navigational features on the side buttons to switch to different screens and also the truck , bus , etc... variants . Now to find out how to restore all my previous info. that was downloaded onto the puter back onto the new Zumo . It may take a case or two or possibly a Keg to accomplish this task ! BEER30 Link to comment Share on other sites More sharing options...
Vance Posted March 18, 2008 Share #10 Posted March 18, 2008 You made out!! You can't beet service like that. Outstanding. Link to comment Share on other sites More sharing options...
Guest tx2sturgis Posted March 18, 2008 Share #11 Posted March 18, 2008 My Zumo got sicky-poo , so it's off to Kansas tomorrow . When I first saw that subject line, I thought maybe you were following a cattle truck too close! Yuck! Link to comment Share on other sites More sharing options...
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