rod Posted May 28, 2011 Share #1 Posted May 28, 2011 I have a HP laptop running Vista home and it is having problems. It has recovery on the D: drive when I click on it it gives me a worning screen. How do I open/run it? Do I have to go to command prompt and run? Thanks Rod p.s. I have the win 7 upgradedidisk could I run that and not carry over my problems? Link to comment Share on other sites More sharing options...
V7Goose Posted May 28, 2011 Share #2 Posted May 28, 2011 If you are having significant problems, I would not try to upgrade the computer. You are going in the right direction to run the HP recovery first. The recovery is available through the Start menu - probably in a folder labeled HP. If you cannot find it, go to the HP web site, enter y our computer model number in the support section, and search for recovery - all the information will be there. Goose Link to comment Share on other sites More sharing options...
rod Posted May 28, 2011 Author Share #3 Posted May 28, 2011 That is the problem it won't open exe. files. Rod Link to comment Share on other sites More sharing options...
tibadoe Posted May 28, 2011 Share #4 Posted May 28, 2011 May have a virus on your pc. Don't know your system model but this is one way to restore your system: "You may not need to have recovery discs to perform a System Recovery. The recovery information is contained on a partition on the hard drive. Recovery discs are necessary in case the recovery partition is not functioning properly. If your computer originally came with Windows 7 or Vista, turn on the computer and repeatedly press F11 to access the recovery information on the hard drive. If your computer originally came with Windows XP or earlier, press F10 to enter recovery. For more information about System Recovery, see one of the following HP Support documents." Link to comment Share on other sites More sharing options...
rod Posted May 28, 2011 Author Share #5 Posted May 28, 2011 When I try to restore it prompts to choose a program to open with (same for all programs I tried). I run AVG anti virus Suggestions? Thanks Rod Link to comment Share on other sites More sharing options...
Monty Posted May 28, 2011 Share #6 Posted May 28, 2011 Do what he suggested. restart and hit F11 repeatedly. This will allow you to access recovery, before any viruses get a chance to load. Kind of like doing it from safe mode. Link to comment Share on other sites More sharing options...
jonesy Posted May 28, 2011 Share #7 Posted May 28, 2011 You could also hit f8, start it in safemode with networking, this bypasses starting up any viruses, download a program called '' Malwarebytes'' from www.malwarebytes.org if I'm right, or search for it. Be sure to update it at the end of installing it. Run it at full scan, and theres a good chance of correcting things and not having to reinstall windows. Good luck, this also allows you to save things to a external harddrive like pics, documents, music, favorites before you do it over if need be. Link to comment Share on other sites More sharing options...
rod Posted May 28, 2011 Author Share #8 Posted May 28, 2011 Thanks for the help. it took a few tries but I got it to shut down and resart with F11. Seems to be good now. Thanks again to those who replied. Rod Link to comment Share on other sites More sharing options...
tibadoe Posted May 28, 2011 Share #9 Posted May 28, 2011 Thanks for the help. it took a few tries but I got it to shut down and resart with F11. Seems to be good now. Thanks again to those who replied. Rod Good deal. Link to comment Share on other sites More sharing options...
jer878 Posted May 28, 2011 Share #10 Posted May 28, 2011 I believe you can do a clean install of win7 with the upgrade disk. I don't remember the exact steps but I did it with my vista HP laptop. Link to comment Share on other sites More sharing options...
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