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Warranty Service Rep.

TearlessTom

By TearlessTom
in Watering Hole

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TearlessTom

TearlessTom

Posted
Posted

Can anyone tell me how to contact the Yamaha Warranty Service Rep.

 

As some of you will remember my RSTD ran hot. With some assistance from my friends here we pretty much feel assured that it has a blown head gasket.

 

The bike has been in the shop going on 4 weeks now with very little being done to get it repaired.

 

The 1st week the service manager told me he had couple of big jobs in front of me so it would be the following Tuesday before they could get started. I'm not thrilled buy am okay with that as I know how these shops work. He also tells me until the last few weeks he has never had a RSTD in his shop for repairs which does make me feel better about the quality of the engine.

 

Anyway...

Three more weeks have passed and they have yet to diagnosis the problem.

 

Their reasoning is they do not have the proper size fitting for the radiator pressure tester.

 

This is a Yamaha dealer, they should have the proper tools.

 

He says he has been trying to find one but to no avail.

 

I just can't believe that in 3 additional weeks they can not lay hands on something they should have in their service bay.

 

Then after he does diagnose he tells me it will be an additional 2or more weeks for them to get the warranty approval and then order parts and then do the repairs.

 

I think I have been more than patience but that is quickly running out.

 

So how do I light a fire under their backside. Who do I call?

 

I have a call into the manager now but I want to go higher than that.

 

Thanks.

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Freebird

Freebird

Posted
Posted

I don't blame you, I would be fed up also. I think there is a number in the back of your owners manual. I also found this on the Star Motorcycle site. I don't know if it's the same number as in your manual or not.

 

Customer Relations

(800) 962-7926, press "3" for Star Specialist.

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TearlessTom

TearlessTom

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Tester part number YU-24460-01

Adapter Part nnumber YU-33984

 

Maybe if you call him and provide the part numbers he will get off his tail and get them coming. This fall right into the old saying a warranty is only as good as those who honor it.

They claim they have one ordered. why they dont have one in the shop has never been answered. they say they have the tester part just not the adaptor part.

 

How much are those part listed for?

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flb_78

flb_78

Posted
Posted

The radiator cap is the same size as many import cars. Any tool truck or parts house could order a test cap and have it in a couple of days.

 

If they ordered one from Yamaha, it very well could be coming from Japan.

 

I believe that all Yamaha radiator caps are the same size, but I very well could be wrong.

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DanC

DanC

Posted
Posted (edited)
Can anyone tell me how to contact the Yamaha Warranty Service Rep.

 

As some of you will remember my RSTD ran hot. With some assistance from my friends here we pretty much feel assured that it has a blown head gasket.

 

The bike has been in the shop going on 4 weeks now with very little being done to get it repaired.

 

The 1st week the service manager told me he had couple of big jobs in front of me so it would be the following Tuesday before they could get started. I'm not thrilled buy am okay with that as I know how these shops work. He also tells me until the last few weeks he has never had a RSTD in his shop for repairs which does make me feel better about the quality of the engine.

 

Anyway...

Three more weeks have passed and they have yet to diagnosis the problem.

 

Their reasoning is they do not have the proper size fitting for the radiator pressure tester.

 

This is a Yamaha dealer, they should have the proper tools.

 

He says he has been trying to find one but to no avail.

 

I just can't believe that in 3 additional weeks they can not lay hands on something they should have in their service bay.

 

Then after he does diagnose he tells me it will be an additional 2or more weeks for them to get the warranty approval and then order parts and then do the repairs.

 

I think I have been more than patience but that is quickly running out.

 

So how do I light a fire under their backside. Who do I call?

 

I have a call into the manager now but I want to go higher than that.

 

Thanks.

;

 

Here is the information. I both wrote and received a nice letter back and called about the service. Received instant results!!! DanC Yamaha Customer Relations Representative: Mr. Shanel Prator, address: Yamaha Motor Corporation @ 6555 Katella Cypress, California 90630-5101, Phone# 1-714-761-7300 :cool10:

Edited by DanC
spelling error
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Black Owl

Black Owl

Posted
Posted
;

 

Here is the information. I both wrote and received a nice letter back and called about the service. Received instant results!!! DanC Yamaha Customer Relations Representative: Mr. Shanel Prator, address: Yamaha Motor Corporation @ 6555 Katella Cypress, California 90630-5101, Phone# 1-714-761-7300 :cool10:

 

And if you don't get the satisfaction you are looking for you can always go here:

 

Hiroyuki Yanagi

President

Yamaha Motor Co, Lts

2500 Shingai Iwata-shi

Shizuoka-Ken

Japan

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TearlessTom

TearlessTom

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Just wanted to give you all an up date and to thank you for your help!

:You_Rock_Emoticon:

 

Monday was Presidents day so I had to wait till Tuesday to contact a rep. Talked to a very nice rep Tuesday morning. She got on the phone and called the dealer and got me some answers.

 

Wednesday afternoon (36ish hours later)I got a call from the dealer and then later from the rep. Bike is fixed and ready to be picked up.

 

Amazing!!

 

They said they would let me know as soon as they tested the bike the previous Thursday. Never did hear back from them. As you know the bike had been in the shop for a month now.

 

Called the manager... never heard back from him.

 

Anyway, Tuesday morning they told her they tested the bike on Saturday and did not find a leak so now waiting on advise from Yamaha Technical support to figure out what to do next.

 

I talked to the service manager again and he told me no leak in radiator system, so they would try to reproduce the overheat problem if they could.

 

Turns out one of the front motor mount bolts had vibrated loose and fell into the fan. The fan could not turn which blew the fan fuse. Resulting in the bike overheating on the long trip we took that day. All of my other trips had been very short back and forth to work or on a cool day so it didn't overheat before.

 

Well for once I am glad I was wrong about the cause of the problem. and to the dealers and service managers credit he covered the whole thing under warranty without any question or argument.

 

Anyway, Thanks again

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