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Caution: :rant::rant: I'm pretty honked at this dealership and they know it, the several customers that were in the store knew it and the manager didn't really seem to care. After finalizing the checks on my bike before my upcoming trip, I saw that my front tire had gotten MUCH worse than it was - cracking in tread has grown significantly, etc. So in the interest of saftey, I figure it is probably best to put a new tire on before I go. Which is unfortunate because a few weeks ago when I had made arrangements for my Rear tire to get replaced the front one looked just fine - about half worn (based on measurements) and no cracking. So with all of the dealers in Lubbock being closed on Monday I called around and found the next closest that claimed they had 3 Dunlop E 3s in stock in the appropriate size for my bike (all of this so that I can have it mounted and be on the road tomorrow or Wednesday). I called first to check to see if they had one and then a second time to verify and buy it. Business concluded on the phone and I was out the door. 2 hour drive later (135 miles one way) arrived at the dealership and pumped to pick up my tire so that I can be on the road in a few days sort of as planned. Went up to the parts counter and asked to pick up my tire and they asked what I was looking for. The guy went back to the back and came back with a meltzer in hand (which I believe was not even the correct size) and said that is all they had. I inquired a little further as to what I had discussed on the phone and what happened to the 3 E3s that they told me they had ON HAND and the ONE that I bought (or so I thought) and the guy shrugged and said that he didn't know. Coincidentally (very sarcastically stated) the price of the meltzer was the same as what I was quoted for the E3. When questioning further he looked up what E3s they had on hand and the answer was NONE. They didn't have a single E3 ON HAND, they had some on order, but none ON HAND. And this doofus verified it by telling me that the meltzer was just as good as any other tire, blah blah blah. At this point I am so honked that I don't ever care about the tire so much as the principle here. I spent 4 hours in the car, drove 270 miles round trip, all based on this salesman that told me TWICE (two separate phone calls) that he walked back and put his hands on the tire that he sold me. All to get up there and find out otherwise. Now, I am a very calm and patient person, I did not raise my voice at all - I spoke sternly when we started going back and forth, but I am a firm believer that yelling at someone gets you no where in a hurry so I almost always maintain my composure and deal in a rational, logical and considerate fashion. A few minutes into this ordeal a guy that introduced himself as the parts manager asked what was going on (while doofus # 1 was back looking for my tire) and I explained the situation to him. When doofus #1 came back, the manager looked at the doofus and just walked away. No comment to anyone, nothing further to me, not a thing. At this point there were a few other folks that were waiting around the parts counter and no doubt hearing everything that is transpiring. I give a quick call to my CC company to see if the dealership charged me for the tire and the answer was 'no', upon that I requested that nothing be approved from that dealership and that if anything fishy starts happening with that card to cancel it immediately (also gave the name and number of the parts guy at the dealership that took my CC info). After I hung up with the CC company the parts guy asked if I 'still wanted' the Meltzer. At this point I asked if he had listened to any part of the conversation (that WAS a two-way conversation) that him and I had just had and said you will not be getting my business, now or ever again and walked away. The other few people that were waiting at the parts counter followed me out the door and also left in/on their respective vehicles. What a rip. 270 miles and 4 hours, down the drain - all because of what: 1) Sleezy sales practices 2) Negligence or 3) incompetence 4) honest mistake (multiple times in a row)? And what can I do - nothing but pi$$ and moan. I'm out vehicle/travel expense, still don't have a freaking tire, and now am probably going to be another day or two late to Nelson. I guess a lot of this is my own dumb fault anyways. I guess that is what I get for getting my hopes up, not having a spare tire laying around, or trusting that voice on the phone. Maybe you folks in Amarillo have had good experiences there, maybe not. I don't know. Just figured I would get the word out to those that may trust these folks the same way I did. Thanks for listening. I'll go sit in my corner now.