Kretz Posted June 19, 2019 Share #1 Posted June 19, 2019 My Brother lives in the UK, I live in Canada. I recently celebrated my 70th b/d So my brother wanted to get me a gift that I would use & asked for my input. I told him there was a rather nice Vortex 6.5-20x44mm rifle scope currently on sale at my local Cabela's (& in their online store) so.... He tried to buy it online, have it shipped to my local Cabela's store where I would then collect it after providing proof of my identity. (standard procedure when collecting items ordered online) Payment would have been made on his "international" credit card, which would have paid Cabela's in full, in Cdn $$$ at the time of purchase, BUT their system would not allow him to make payment. He contacted their "help line" via e-mail & explained the situation, but was told that they were unable to help & merely suggested he send me the money to purchase the gift myself. Yes! we are well aware that is a solution, but he wanted to send me a gift, not money! I have been a fan of Cabela's since they opened a local store but alas no more if that is their attitude to customer service. Link to comment Share on other sites More sharing options...
KeithR Posted June 19, 2019 Share #2 Posted June 19, 2019 "Service" is slowly becoming a thing of the past. I just retired from a automotive dealership and since I have left I've heard nothing only complaints from customers I've run into. We went from a family run dealership to one of the corporate giants. Bottom line is priority one forget customer relationships and service. Just look at the Canadian news - grocery store giant laying off full time unionized employees and hiring all part time people so they don't have to pay them benefits. I'm doubtful the part timers are going to give a crap about customer service. It's a changing world and I'm not so sure I like it. Link to comment Share on other sites More sharing options...
zagger Posted June 19, 2019 Share #3 Posted June 19, 2019 Tried to buy some short shotgun shells at Cabela's. They had zero idea of what I was asking for. Completely useless. Bought them online. Cannot imagine why I would ever go there again. zag Link to comment Share on other sites More sharing options...
slowrollwv Posted June 19, 2019 Share #4 Posted June 19, 2019 I have dealt with them several times and not had a problem. Link to comment Share on other sites More sharing options...
djh3 Posted June 20, 2019 Share #5 Posted June 20, 2019 Who knows. Could be some kind of obscure rule about a firearm part and terrorism. I agree customer service is dwindling in a lot of places. Link to comment Share on other sites More sharing options...
bill in mn Posted June 20, 2019 Share #6 Posted June 20, 2019 If you need a left handed ferrule screw for your 1949 model 12 shotgun delivered to Tuktoyaktuk N.W.T. their your guys. But for anything else I wouldn't drive the 15 miles to the nearest store from me. They are the king of bait & switch and everything is "starting at $???" if you can find anything larger than a small. Link to comment Share on other sites More sharing options...
cowpuc Posted June 20, 2019 Share #7 Posted June 20, 2019 My Brother lives in the UK, I live in Canada. I recently celebrated my 70th b/d So my brother wanted to get me a gift that I would use & asked for my input. I told him there was a rather nice Vortex 6.5-20x44mm rifle scope currently on sale at my local Cabela's (& in their online store) so.... He tried to buy it online, have it shipped to my local Cabela's store where I would then collect it after providing proof of my identity. (standard procedure when collecting items ordered online) Payment would have been made on his "international" credit card, which would have paid Cabela's in full, in Cdn $$$ at the time of purchase, BUT their system would not allow him to make payment. He contacted their "help line" via e-mail & explained the situation, but was told that they were unable to help & merely suggested he send me the money to purchase the gift myself. Yes! we are well aware that is a solution, but he wanted to send me a gift, not money! I have been a fan of Cabela's since they opened a local store but alas no more if that is their attitude to customer service. Hey Kretz,, gotta ask,,, why couldnt your Brother just have ordered it online and had it shipped directly to your home address? Link to comment Share on other sites More sharing options...
Kretz Posted June 20, 2019 Author Share #8 Posted June 20, 2019 (edited) Hey Kretz,, gotta ask,,, why couldnt your Brother just have ordered it online and had it shipped directly to your home address? Hi Cowpuc... That is exactly what he tried to do, when they wouldn't do that, he then tried to order online & deliver to my local store for me to collect. Here's the reply I got from them after I complained: (Basically, we don't care!) I apologize for your recent experience. Unfortunately, Cabela’s Canada in unable to accept any international credit cards and would be unable to process the order online, or charge the card at all. Seems they just won't accept orders online using a foreign credit card! Edited June 20, 2019 by Kretz Link to comment Share on other sites More sharing options...
slowrollwv Posted June 21, 2019 Share #9 Posted June 21, 2019 He could use Paypal to but it and have it sent to you. Link to comment Share on other sites More sharing options...
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