BEER30
03-07-2008, 12:02 AM
My Zumo got sicky-poo , so it's off to Kansas tomorrow . Not to see Dorothy or the Wiz , but to get fixed . For the last several months , my touch screen has been a bit touchy or shall I say "Stucky" . Also the screens would switch to other prompts or not even respond to commands . These issues happened every once in awhile for the past few months , but I thought it was the cold that affected it . Today it was in the 70's and suddenly it froze up ..... I mean froze!!!!!! I followed every trouble shooting tip in the manual without prevail , so I call Garmin's tech support.
I got my Zumo when they first came out . I've logged over 25K on it , downloading routes and other info. , keeping the memory down to a minimum . Making sure I kept up on all the updates as well . As I spoke to the nice gentleman on the phone (Garmin's Tech support), explaining what the Zumo was doing and what all I did to try to correct the issue , it mentioned that I did all that what could be done as if he had told me what to do . So after telling him my serial # of the Zumo , he checked on the registration date to see that my Zumo's warranty was definitely out , way out of date it was . The next words out of his mouth was , "Let me give you a RMA# to return the unit back to us for repair , UNDER WARRANTY!" ....WOW , I couldn't believe it as I got my Zumo back in mid year '06 . He also said that it would take about 10 days for repair and a few more days to return . They are also going to send me a new security screw that I lost out of the cradle and a new security screwdriver that I misplaced .
So tomorrow , it's off to get repaired , if not replaced and at no charge . Though my cuz works as an engineer at Garmin in the avionics division , (snicker-snicker) and I didn't mention it to Garmin , I am total surprised ! And will be back in Hog-Heaven in somewhat 2 weeks from now when it returns .
I hope my wife doesn't tells me to get lost now , cause I actually will now without my GPS .:rotf::rotf:
BEER30
I got my Zumo when they first came out . I've logged over 25K on it , downloading routes and other info. , keeping the memory down to a minimum . Making sure I kept up on all the updates as well . As I spoke to the nice gentleman on the phone (Garmin's Tech support), explaining what the Zumo was doing and what all I did to try to correct the issue , it mentioned that I did all that what could be done as if he had told me what to do . So after telling him my serial # of the Zumo , he checked on the registration date to see that my Zumo's warranty was definitely out , way out of date it was . The next words out of his mouth was , "Let me give you a RMA# to return the unit back to us for repair , UNDER WARRANTY!" ....WOW , I couldn't believe it as I got my Zumo back in mid year '06 . He also said that it would take about 10 days for repair and a few more days to return . They are also going to send me a new security screw that I lost out of the cradle and a new security screwdriver that I misplaced .
So tomorrow , it's off to get repaired , if not replaced and at no charge . Though my cuz works as an engineer at Garmin in the avionics division , (snicker-snicker) and I didn't mention it to Garmin , I am total surprised ! And will be back in Hog-Heaven in somewhat 2 weeks from now when it returns .
I hope my wife doesn't tells me to get lost now , cause I actually will now without my GPS .:rotf::rotf:
BEER30